Messages and what to do

Message	What it means	What to do
Offline	The PC has no connection to the office right now.	Nothing. The documents stay usable and update when the connection is back.
Online only next to Ask the manual	The assistant needs internet.	Use the search, or try again when online.
The last update failed	The documents could not be updated.	Click the Update now arrows. If it keeps failing, tell the office.
Waiting for the office	The pairing request was sent.	Tell the office the code on the screen.
The office did not approve this PC	The office rejected the pairing request.	If the PC should get the documents, click Pair again and tell the office.
This PC was disconnected by the office	The office has disconnected this PC.	Ask the office. Click Pair again if it should be connected again.
This version is too old for the office	The office needs a newer version of the app.	Wait for the update and click Restart when it’s ready (see Updates).
The license has expired / was turned off	The company’s license is no longer valid. The documents are locked.	Contact your office for a new license number and enter it.

When the office removes a PC

If the office revokes a PC (for example because it was replaced or lost), the app removes the license, the pairing and its copy of the documents, and shows:

To use the PC again, enter the license number and pair it once more.

Uninstalling

Uninstall the app through Windows Settings → Apps. Everything the app stored is removed with it. Tell the office, so they can remove the PC from their list.